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FAQs
Ordering
Get in touch! Send us an email at orders@ofmercer.com. We’ll try our best to get back to you within 24 hours, usually sooner! We’re here Monday-Friday from 10am-6pm EST. We’re happy to answer questions about Orders, Order Changes, Shipping, Returns, & Cancellations…and pretty much anything else you need!
Absolutely. However, we can be pretty speedy with processing orders, so if you need to change anything, we recommend getting in touch ASAP! Please email us at orders@ofmercer.com.
Check your inbox for your shipping confirmation (subject line: Your order has shipped!). There you’ll find your tracking number and shipping details to track your order. If you created an account, you can also track your order via our account login page.
We offer some items for sale before they actually arrive at our warehouse from our factory. When you preorder these items, we’ll ship the rest of your order immediately. Any preordered items will ship in the time period noted on the product page.
You can tell if you’re purchasing an item that is a preorder on both the product page and at checkout next to the item in your cart. Once you’ve placed your order, you can double-check our estimated restock date on the product page, and we’ll make sure to send you a shipping confirmation email once the item leaves our warehouse.
At this time, we are only able to accept orders with delivery addresses within the United States.
Yes! Just check the box next to “This is a gift!” at the bottom of your shopping cart and for $5, we will do all the wrapping for you. You can also jot down a personal note to your special someone and we’ll deliver that, too.
Yes, of course! We offer both e-gift cards and physical gift cards here.
Shipping
Yes! We offer free shipping on all orders placed within the United States. Return shipping is also free for all regular priced items returned within our 30-day return window. All accessories, gift cards, and sale items are final sale and non-returnable.
Domestic orders will typically ship out within 1-2 business days. Orders placed after 1pm will generally be processed the next business day.
If you choose our free shipping option, your order will arrive in 2-6 business days and will be delivered by either UPS or USPS, depending on your shipping address. We ship most all our orders from our warehouse in North Bergen, NJ.
For an additional $5, you can upgrade to UPS Ground with Signature Required. We recommend this if your package may be left unattended after delivered.
If you’d like your order expedited, we offer UPS Second Day Shipping for $25 and UPS Next Day Shipping for $45. In selecting your expedited shipping service, please consider that orders typically ship the next business day. Also note that our default rush shipping options do NOT deliver on Saturdays. Please see the following question for more details.
Depending on your location, ground shipping might arrive just as fast our expedited services! But please note, with ground shipping, we can’t 100% guarantee a certain delivery date.
Our default rush shipping options do not deliver on Saturdays; you'll need to upgrade to Saturday Delivery for $10 more. In deciding whether you need to upgrade for Saturday delivery, please consider that orders typically ship the next business day.
So for example, if you place your order on a Wednesday, you’ll need to either choose UPS Second Day Shipping (Saturday Delivery) or UPS Next Day Shipping to guarantee delivery before Monday. If you place your order on a Thursday, you’ll need to select UPS Next Day Shipping (Saturday Delivery) to guarantee delivery before Monday.
Depending on your location, ground shipping might arrive just as fast our expedited services! But please note, with ground shipping, we can’t 100% guarantee a certain delivery date.
We unfortunately do not ship internationally at this time.
Yes, we will ship your order via USPS if you are shipping to a PO Box.
We do not require a signature so if you are not home at the time of delivery, your package will be left at your doorstep. If you would like a signature, you can upgrade to UPS Ground with Signature Required for $5. We recommend this option if your package will be left unattended. It is our policy that we are not responsible for lost or stolen packages once they've been confirmed as delivered by the mail carrier.
Returns & Exchanges
Domestic Orders: All non-sale clothing items* that are unworn with original tags attached can be exchanged or returned for a full refund within 30 days of delivery.
*Please note that all accessories, gift cards, and sale items are final sale, non returnable.
To start a return or exchange, please email us at orders@ofmercer.com.
Exchanges are instant, and super easy!
If would like to make an exchange, email us at orders@ofmercer.com.
Yes, we’d prefer that! Follow the same return instructions above and you can send back all of your items in one box.
Yes, we’d prefer that! Follow the same return instructions above and you can send back all of your items in one box. Just be sure to include your packing slips from all orders.
No problem. You can either email us at orders@ofmercer.com to request a new one, or else just include a note with your name, order number, and a list of the items you are returning or exchanging. Your return can also be processed without one, but it will be processed faster with those extra bits of information!
Want to swap out a size or style? No problem! Just follow the same instructions to return something above. Fill out the bottom half of your packing slip with the items and sizes that you would like to exchange.
All refunds will be processed within 3-6 business days of when we receive your return package. You will receive an email as soon as we have issued you a refund; however, sometimes the refund may take up to a week to appear on your credit card.
Product and Fit
We make all of our clothes in NYC, where we are headquartered. We have super close relationships with five factories in the Garment District and are there every day to check on the quality of craftsmanship.
Our clothing comes in sizes 00-20W and XS-2X, depending on each product. Check out our size guide for more details on our sizing and fit.
We fit all of our garments on a size 6 fit model (for sizes 00-14) and on a size 16W fit model (for sizes 14W-20W) to ensure that they run true to size. We typically recommend ordering one size up from what you normally wear in J.Crew and one size down from what you normally wear in contemporary brands at Saks.
We have also made it as easy as possible to figure out which size is right for you in each style. We provide incredible detail on every style’s specific product measurements and fit notes. So you can compare the specs to similar pieces you already own. (See the size guide and fit section on each product page. You’re welcome.) Need a second opinion? We’ll give you ours. Just ask.
No problem! Our experienced team of stylists would be happy to help you out. Just give us a call at 212-979-2229, Monday – Friday between 10am and 6pm. We’ll answer any questions you have about size, fit, dress codes…pretty much anything you need! If you have a question after office hours, just shoot us an email at info@ofmercer.com.
We'd love to show you are products in person at our NYC Showroom. Please visit our showroom homepage to book an appointment. *Our showroom is temporarily closed.
We sure do…and they come with bubbly. Whether you are super busy and want one of our stylists to pull pieces ahead of time, need a little extra help finding the styles that suit you, or want to bring your work wife for some shopping, we’ve got you covered. Book your appointment here.
Accounts and Other Stuff
Nope, you can check out as a guest if you prefer. However, you’ll be able to enjoy more benefits if you do! With an account, you can track your orders, review past purchases, and save your address and payment details for faster shopping.
You can reset your account password on our login page.