Returns and Exchanges
Return Policy: We make it easy on you. You have up to 60 days to return or exchange all non-sale clothing items as long as they are unworn and undamaged with their original tags still attached. If you make a return within 30 days, you’ll receive a full refund (and free return shipping). After 30 days, you can still score a store credit, but any return postage will be deducted. Please note that that all accessories are final sale, and all sale items can only be returned for store credit.
Return/Exchange Instructions: If you would like to return or exchange any of your items, you may do so in-store or using the prepaid return shipping label included in your order. Just fill out the return slip, repackage your items in the packaging provided or of your choosing, and drop it off at the shipping provider noted on the label.
Please note that we ship via both UPS and USPS so your label may be from either. If you received other items separately with a different return label, you may send them back together using either one; however, please not that we only provide one free return label per package. We’ll send you an email as soon as we’ve processed your request. If you prefer to use a different shipping provider, please address your package to the address below.
Make your return/exchange in person!
If you're in NYC you can make your return anytime during our store hours.
Of Mercer Flagship Store
42 East 21st Street (btwn Broadway and Park)
New York, NY 10010
Click here for more details on our store hours.
Questions about returns or exchanges? Please don't hesitate to contact us. Email us anytime at firstname.lastname@example.org or call us at 212-979-2229 on weekdays between 10am-7pm.