Help / FAQs

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info@ofmercer.com 212.979.2229

Product & Fit

+ What sizes do you offer?

Our clothing comes in sizes 00-20W and XS-2X, depending on each product. Check out our size guide for more details on our sizing and fit.

+ How does your sizing run?

We fit all of our garments on a size 6 fit model to ensure that they run true to size. We typically recommend ordering one size up from what you normally wear in J.Crew and one size down from what you normally wear in contemporary brands at Saks.

We have also made it as easy as possible to figure out which size is right for you in each style. We provide incredible detail on every style’s specific product measurements and fit notes. So you can compare the specs to similar pieces you already own. (See the size guide and fit section on each product page. You’re welcome.) Need a second opinion? We’ll give you ours. Just ask.

+ Are your clothes made in the USA?

Yup. Right here in NYC, where we are headquartered. We have super close relationships with five factories in the Garment District and are there every day to check on the quality of craftsmanship.

+ Do you have a store?

Yes, we have flagship store in NYC located in the Flatiron District at 42 East 21st Street between Broadway and Park. Don’t forget to check our store homepage for hours and special events.

+ Do you offer personal styling?

We sure do…and they come with bubbly. Whether you are super busy and want one of our stylists to pull pieces ahead of time, need a little extra help finding the styles that suit you, or want to bring your work wife for some shopping, we’ve got you covered. Book your appointment here.

Orders

+ What's a preorder?

We offer some items for sale before they actually arrive at our warehouse from our factory. When you preorder these items, we’ll ship the rest of your order immediately. Any preordered items will ship in the time period noted on the product page.

You can tell if you’re purchasing an item that is a preorder on both the product page and at checkout. Once you’ve placed your order, you can double-check our estimated restock date on the product page, and we’ll make sure to send you a shipping confirmation email once the item leaves our warehouse.

+ Do you do gift wrapping?

Yes! Just check the This is a gift! box below your shopping cart and, for $5, we will do all the giftwrapping work for you. You can also jot down a personal note to your special someone and we’ll deliver that, too.

+ Speaking of gifts, can I buy a gift card?

You can, indeed. You can purchase an e-gift card here. Want a physical gift card? Just select This is a gift! at checkout or email us after you place your order.

+ Do I need to set up an account to place an order?

Nope, you can check out as a guest if you prefer. However, you’ll be able to enjoy more benefits if you do! With an account, you can track your orders, review past purchases, and save your address and payment details for faster shopping.

+ UGH. I forgot my password.

We so get it. Reset your account password on our login page.

+ OOPS. I need to change or cancel my order.

Been there. The easiest way to make the fix is to email us. You can also give us a call at 212-979-229 during store hours.

Shipping

+ How do you ship?

We offer free ground shipping on all orders placed within the U.S. All orders (ground and expedited) ship via UPS.

+ I can barely wait. When will my order get here?

We’re super speedy. If you place your order by 2pm on a weekday, it will ship out the same day. If you order after 2pm, it will ship out the next business day. If you order over the weekend, we’ll ship it out on Monday.

Our free ground shipping takes 2-6 business days. To see if it’ll be on the shorter end or the longer end for your location, check out our transit map

+ What if I need it sooner? Can I expedite shipping?

We get it. We offer Next Day for $45 and Second Day Shipping for $25. Just be sure to place your order by 2pm or else it will ship out the following business day.

Need your item for a big meeting on Monday? Super important: UPS Two-Day Shipping does NOT deliver on Saturdays. So any orders placed via Second Day Shipping after 2pm on Wednesdays will not arrive until the following week. To guarantee you order by Monday, you’ll need to select Next Day shipping. Depending on your location, ground shipping might also do the trick so consult our transit map. But please note, with ground shipping, we can’t 100% guarantee a certain delivery date.

+ What if I need it, like today? Do you do same-day delivery?

If you are in NYC, it’s possible! If we have what you need in stock at our Flatiron store, we’ll be happy to Uber-Rush it to you the same day for $15 in Manhattan and $30 in Brooklyn. Your best bet is to call our store at 212-979-2229 and one of our lovely sales associate can tell you if we have your items available.

+ How can I track my order?

Check your inbox for your shipping confirmation (subject line: Your order has shipped!). There you’ll find your tracking number and shipping details to track your order. If you created an accounted, you can also track your order via our account login page.

No signatures are required so you know it’ll be on your door step when you expect it. (Want a signature? Let us know.)

+ Do you ship outside the United States?

Like us, our styles love international flights. A flat fee of $50 is applied to all international orders. Please note that we do not offer free return shipping on international orders. But, c’mon: You’ll love it.

+ Do you ship to PO Boxes?

Yes, we will ship your order via USPS if you are shipping to a PO Box.

Returns & Exchanges

+ Just in case. What’s your return and exchange policy?  

We make it easy on you. You have up to 60 days to return or exchange all non-sale clothing items as long as they are unworn and undamaged with their original tags still attached. If you make a return within 30 days, you’ll receive a full refund and free return shipping if you use the return label included in your package. After 30 days, you can still score a store credit, but any return postage will be deducted. Please note that if you choose to return additional items after using our prepaid return label, you will be responsible for return shipping.

Please note that this only applies to non-sale clothing items. All accessories are final sale, and all sale items can only be returned for store credit.

+ How do I return something? 

If you would like to return or exchange any of your items, you may do so in-store or using the prepaid return shipping label included in your order. Just fill out the return slip, repackage your items in the packaging provided or of your choosing, and drop it off at the shipping provider noted on the label. Please note that we ship via both UPS and USPS so your label may be from either. If you received other items separately with a different return label, you may send them back together using either one; however, please not that we only provide one free return label per package. We’ll send you an email as soon as we’ve processed your request. If you prefer to use a different shipping provider, please address your package to the address below. You can also return or exchange your purchase in-person at our NYC store located at:
Of Mercer Flagship Store
42 East 21st Street (btwn Broadway and Park)
New York, NY 10010
Click here for more details on our store hours.

+ How do I exchange something?

Want to swap out a size or style? No problem! Just follow the same instructions to return something above. Fill out the bottom half of your packing slip with the items and sizes that you would like to exchange.

+ When will I receive my refund?

All refunds will be processed within 3-6 business days of when we receive your return package. You will receive an email as soon as we have issued you a refund; however, sometimes the refund may take up to a week to appear on your credit card.