Help / FAQs

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info@ofmercer.com 212.979.2229

Product & Fit

+ What sizes do you offer?

Our clothing comes in sizes 00-20W and XS-2X, depending on each product. Please visit our size guide for more details on our sizing and fit.

+ What size am I?

We fit all of our garments on a size 6 fit model to ensure that they run true to size; however, there are some variations from style to style so on each product page, you'll find:

  • A product-specific size guide with detailed product measurements and notes on fit. You can compare these measurements to similar pieces you already own
  • Additional style and fit details are included in The Fit section on each product page

If you need help selecting your size or have any questions at all, do not hesitate to contact us, and one of our knowledgeable team members will be happy to help.

+ Where are your clothes made?

Right in NYC where we are headquartered. We have strong relationships with five factories in the garment district and are there every day to check on the quality of craftsmanship.

+ Can I see your products in person?

Absolutely! If you're in NYC, you can come visit us at our flagship store, located in the Flatiron District. We are located at 42 East 21st Street between Broadway and Park. For store hours and more information, please visit our store homepage.

Orders

+ What is a preorder?

We offer some items for sale before they actually arrive at our warehouse from our factory. When you preorder these items, we’ll ship the rest of your order immediately. Any preordered items will ship in the time period noted on the product page.

You can tell if you’re purchasing an item that is a preorder on both the product page and at checkout. Once you’ve placed your order, you can double-check our estimated restock date on the product page, and we’ll make sure to send you a shipping confirmation email once the item leaves our warehouse.

+ Will you gift wrap?

Yes! We'll gladly wrap up your present for you! We'll also include a personal note to that special someone. Just check the box below your shopping cart and for $5, we will do all the gift-giving work for you.

+ Do you offer gift cards?

Yes! You can purchase them and find out all the details here. Please note that all gift cards will be sent as e-gift cards. If you would like a physical gift card, please select gift wrapping or send us an email letting us know after you place your order.

+ Do I need to set up an account to place an order?

Nope, you can check out as a guest if you prefer. However, you’ll be able to enjoy more benefits if you do! With an account, you can track your orders, review past purchases, and save your address and payment details for faster shopping.

+ What if I forget my account password?

Who hasn’t? You can reset your account password on our login page.

+ Can I change or cancel my order after it’s placed?

If for any reason you need to modify or cancel your order, please contact us.

Shipping

+ How do you ship?

We offer free ground shipping on all orders within the United States. We ship all of our orders via UPS or USPS.

+ How long will it take to ship my order?

Our ground shipping takes between 2-6 business days. Please visit our transit map for a more detailed estimate based on your location. All orders for ship within 1-2 business days.

+ Can I expedite my order?

If you need it faster, we offer Next-Day Shipping for $40 and Two-Day Shipping for $25.

If you are in NYC, we offer Same-Day Delivery to anywhere in Manhattan for $15 and anywhere in Brooklyn for $30. For Same-Day Delivery to either location, you must place your order by 1pm that day.

+ How can I track my order?

You be emailed with a tracking number when your package is on its way to you, so you can track its progress. We do not require a signature when our packages are delivered, so your package will be left even if you're not there. If you'd like to require a signature, please let us know.

+ Do you ship outside the United States?

Yes! A flat fee of $45 is applied to all international orders. Please note that we do not offer free return shipping on international orders.

+ Do you ship to PO Boxes?

Yes, we will ship your order via USPS if you are shipping to a PO Box.

Returns & Exchanges

+ What is your return and exchange policy? 

All returns and exchanges are free, with no restocking or return shipping fees. If for any reason you are not content with your order, you can return all non-sale clothing items for a full refund as long as you send them back within 30 days of the delivery date. After 30 days, you will be issued store credit. Please note that all jewelry items and accessories are final sale, and all sale items can only be returned for store credit. All items must be unworn and undamaged with original tags attached. If you return your items after 30 days, the cost of return shipping will be deducted from the amount of your store credit.

+ How do I return something? 

If you would like to return or exchange any of your items, please visit ofmercer.com/pages/orders to request a pre-paid return label. A member of our logistics team will email you a label from send@wynd.it within one business day. Kindly fill out the information on the return slip included in your order and repackage your items in the box. We’ll send you an email once we’ve processed your request. If you prefer to use a different shipping provider, please address your package to the address below. You can also return or exchange your purchase in-person at our NYC store located at:
Of Mercer Flagship Store
42 East 21st Street (btwn Broadway & Park)
New York, NY 10010
Click here for more details on our store hours.

+ How do I exchange something?

Follow the same instructions to return something above. Fill out the bottom half of your packing slip with the items and sizes that you would like to exchange.

+ When will I receive my refund?

All refunds will be processed with 1-2 business days of when we receive your return package; however, sometimes the refund may take up to a week to appear on your credit card.