Help / FAQ

ORDERS


What size am I? 
Check out our size guide for details about our sizing. We fit all of our garments on a size 6 fit model to ensure that they run true to size. Our jewelry is one-size-fits-all, and our belts are sized small (00-2), medium (4-8), and large (10-12), but if you have any questions at all, do not hesitate to contact us.

Can I see your products in person?
Absolutely! If you're in NYC, you can come visit us at our flagship store, located in the Flatiron District.  We are located at 42 East 21st Street between Broadway and Park.  For store hours and more information, please visit our store homepage.

Will you gift wrap?
Yes!  We'll gladly wrap up your present for you!  We'll also include a personal note to that special someone. Just check the box below your shopping cart and for $5, we will do all the gift-giving work for you.

Do you offer gift cards?
Yes!  You can purchase them and find out all the details here.  Please note that all gift cards will be sent as e-gift cards.  If you would like a physical gift card, please select gift wrapping or send us an email letting us know after you place your order.

Do I need to set up an account to place an order? 
Nope, you can check out as a guest if you prefer. However, you’ll be able to enjoy more benefits if you do! With an account, you can track your orders, review past purchases, and save your address and payment details for faster shopping. 

What if I forget my account password? 
Who hasn’t? You can reset your account password on our login page.

Can I change or cancel my order after it’s placed? 
If for any reason you need to modify or cancel your order, please contact us.


SHIPPING

What are my shipping options and how long will it take to ship my order? 
We offer free ground shipping on all orders within the United States. Our ground shipping takes between 2-6 business days. Please visit our transit map for a more detailed estimate based on your location. If you need it faster, we also offer Next-Day Shipping for $40 and Two-Day Shipping for $25.  All orders ship within 1-2 business days. 

If you are in NYC, we offer Same-Day Delivery to anywhere in Manhattan for $15 and anywhere in Brooklyn for $30. For Same-Day Delivery to either location, you must place your order by 1pm that day. 

You will be emailed with a tracking number when your package is on its way to you, so you can track its progress.  We do not require a signature when our packages are delivered, so your package will be left even if you're not there. If you'd like to require a signature, please let us know.

Do you ship outside the United States?
Yes! A flat fee of $45 is applied to all international orders. Please note that we do not offer free return shipping on international orders.

We’ve also partnered with Shoptiques to better serve our international clients with lower cost shipping. If you purchase through our Shoptiques boutique, you’ll pay a $15 flat rate fee. Items will ship via DHL and usually arrive within 3-7 business days.

Do you ship to PO Boxes?
Unfortunately, we aren't able to ship to P.O. Boxes or APO Boxes at this time. Please contact us if this is an issue for you, and we'll try to work something out!


RETURNS AND EXCHANGES 

What is your return and exchange policy? 
We strive to provide an amazing shopping experience and want you to be completely satisfied with your purchase. If for any reason you are not content with your order, you can return all non-sale clothing items for a full refund as long as you send them back within 30 days of the delivery date. After 30 days, you will be issued store credit.  Please note that all jewelry items and accessories are final sale, and all sale items can only be returned for store credit.  All items must be unworn and undamaged with original tags attached. If you return your items after 30 days, the cost of return shipping will be deducted from the amount of your store credit.

If you’d like to exchange your order for a different size or style, please email us at service@ofmercer.com, and we’ll work it out for you.

How do I return something?
Returns are easy! If you would like to return or exchange any of your items, please email us at service@ofmercer.com to request a pre-paid return label. Kindly fill out the information on the return slip included in your order and repackage your items in the box. We’ll send you an email once we’ve processed your request. We’ll send you an email confirmation once we’ve processed your request. If you lose the return label or prefer to use a different shipping provider, please address your package to the address below. 

You can also return or exchange your purchase in-person at our NYC store located at:

Of Mercer Flagship Store
42 East 21st Street (btwn Broadway & Park)
New York, NY 10010

Click here for more details on our store hours.

OTHER QUESTIONS?



No problem – contact us and we’ll get you an answer as soon as possible (and then we’ll add that question to this page!)