FAQ

Ordering and Products

+ What size am I?

Check out our size guide for details about our sizing. We fit all of our garments on a size 6 fit model to ensure that they run true to size. Our jewelry is one-size-fits-all, and our belts are sized small (00-2), medium (4-8), and large (10-12), but if you have any questions at all, do not hesitate to contact us!

+ Do I need to set up an account to place an order? 

Nope, you can check out as a guest if you prefer. However, you’ll be able to enjoy more benefits if you do! With an account, you can track your orders, review past purchases, and save your address and payment details for faster shopping. 

+ What if I forget my account password? 

Who hasn’t?! You can reset your account password on our Log In page here.

+ Can I change or cancel my order after it’s placed?

If for any reason you need to modify or cancel your order, please contact us.

+ Will you gift wrap?

Yes!  We'll gladly wrap up your present for you!  We'll also include a personal note to that special someone. Just check the box below your shopping cart and for $5 we'll do all the gift-giving work for you!

+ Do you offer gift cards?

Yes!  You can purchase them and find out all the details here.

Shipping and Returns

+ What are my shipping options and how long will it take to ship my order? 

We offer free FedEx ground shipping for all orders. If you need it faster, upgrade to FedEx Overnight shipping for a $30 fee. Your order will ship within 2 business days, so you should receive your package within a week! You will be emailed with a tracking number when your package is on its way to you, so you can track its progress! We do not require a signature when our packages are delivered, so your package will be left even if you're not there. If you'd like to require a signature - just let us know! 

+ What is your return and exchange policy? 

We strive to provide an amazing shopping experience and want you to be completely satisfied with your purchase. If for any reason you are not content with your order, you can return all clothing items for a full refund as long as you send them back within 30 days of the delivery date. Please note that all jewelry items and accessories are final sale.  All items must be unworn and undamaged with original tags attached. If you return your items within 14 days, we will cover the return shipping! After 14 days, your refund will be less $12.50 for shipping.

If you’d like to exchange your order for a different size or style, please email us and we’ll work it out for you.

+ How do I return something? 

Returns are easy! Kindly fill out the information on the return slip and repackage your items in the box. Simply stick the pre-printed FedEx label to the outside of the box, and drop it off at a FedEx location or regular scheduled FedEx pickup. We’ll send you an email confirmation once we’ve processed your return. If you lose the return label or prefer to use a different shipping provider, please address your package to the address below. 

You can also return or exchange your purchase in-person at our NYC store.  We are located at:
Of Mercer Flagship Store
42 East 21st Street (btwn Broadway & Park)
New York, NY 10010

Click here for more details on our store hours.

+ Do you ship outside the United States?

Yes, a flat fee of $45 is applied to all international orders. 

Other Questions?

No problem – contact us and we’ll get you an answer as soon as possible (and then we’ll add that question to this page!)